VALUESWE ADHERE TO STRICT GUIDELINES PFC Values begin with treating your debtors with respect and continue throughout every aspect of our organization. PFC has strict internal policies and abides by these Values through set guidelines:
General
- Be Courteous to Staff, Clients and Debtors
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Do What You Say
Customer Relations
- Identify Client Needs
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Set Obtainable Goals
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Respond to Client Requests Within 24 Hours
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Be Ethical and Truthful with Clients
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Increase Client's Bottom Line
Collections
- Treat Debtors Fairly
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Explore All Avenues to Collect the Debt
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Innovate the Collection Process
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FDCPA Compliance
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HIPAA Compliance
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Adherence to all State and Federal Laws Pertaining to Debt Collections
Management
- Train Collectors to Work with Integrity
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Update Technology to Improve our Process
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Improve the Efficiency of our Collectors
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Make it Profitable
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Meet our Client's Future Expectations
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Maintain PPMS Certification
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Hospitals and Specialty Practice A/R Program
