PROFESSIONAL TRAINING

It takes the right people to be successful in the Accounts Receivable Management industry. PFC employs a full-time Director of Professional Development who continually trains staff on advanced collection techniques. We have trained each staff member on every level of FDCPA (Fair Debt Collections Practices Act) standards and require them to pass an FDCPA certification exam through ACA International. Our customers consider the staff to be an educational resource. We offer informative seminars along with supplemental reference materials to reduce your risk of past due accounts. Our staff is friendly and helpful. Most of us have been with PFC for over 10 years. When you submit a question or an account, you are guaranteed a response within 24 hours. The staff training program consists of 17 key points detailed below:

1. On-Line System Operations    
2. Client Policies         
3. 3rd Party Reimbursement         
4. Understanding Debtor Responsibilities         
5. The Importance of Debtor Relations
6. Why a Client's Needs Come First        
7. Effective Skip Tracing Techniques
8. Database  Research
9. Effective Collection Techniques
10. “Talk Offs” are Perfected
11. Negotiating Skills Developed
12. Listening Skills Refined
13. Professional Telephone Techniques Course
14. Fair Debt Collection Practices Act Course   
15. Certified Healthcare Collectors Course       
16. Collection Laws (FDCPA, FCRA and State specific Statutes)
17. Health Insurance Portability and Accountability  Act (HIPAA)